1) Who we are
Writers Web Production is a creative studio and digital content platform offering services (e.g., writing, production support) and digital products (e.g., scripts, ebooks, downloadable resources).
2) Information we collect
We may collect the following categories of information:
- Contact details: name, email address, phone/WhatsApp number when you contact us or submit forms.
- Order and account details: products purchased, invoices, order history, and (if you create an account) login information.
- Service details: information you provide for creative work (briefs, requirements, notes, files).
- Technical data: IP address, browser type, device information, pages visited, and approximate location derived from IP.
- Messages: any communication you send us via forms, email, or WhatsApp.
We do not intentionally collect sensitive personal information. Please avoid submitting sensitive data unless it is necessary for your request.
3) How we use your information
We use information to:
- provide and improve our services and website;
- process orders, deliver downloads, and provide customer support;
- communicate with you about enquiries, bookings, and service updates;
- prevent fraud, abuse, and security incidents;
- comply with legal obligations where required.
4) Legal bases (where applicable)
Depending on your location, we process personal information based on one or more of the following: contract (to deliver services/products), legitimate interests (to secure and improve our services), consent (for optional marketing), and legal obligation.
7) Payments
Payments may be processed by third-party payment gateways. We do not store full card details on our servers. Payment providers handle payment information under their own privacy policies.
8) Data security
We use reasonable administrative and technical safeguards to protect your information. However, no method of transmission or storage is 100% secure. Please use caution when sending information online.
9) Data retention
We keep personal information only as long as needed for the purposes described in this policy—such as fulfilling orders, providing services, maintaining records, resolving disputes, and meeting legal requirements.
10) Your rights
Depending on your location, you may have the right to:
- request access to the personal information we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion of your information (where legally permitted);
- object to or restrict certain processing;
- withdraw consent (where processing is based on consent).
To make a request, contact us using the details in Section 15. We may need to verify your identity before processing requests.
11) Children’s privacy
Our Site is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can remove it.
12) International transfers
If you access the Site from outside our operating country, your information may be processed in countries with different data protection laws. We take reasonable steps to protect information in line with this policy.
13) Third-party links
Our Site may contain links to third-party websites or services. We are not responsible for their content or privacy practices. Please review their policies before providing personal information.
14) Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date will reflect the latest version. Continued use of the Site after changes means you accept the updated policy.
15) Contact
If you have questions about this Privacy Policy or your data, contact us:
Writers Web Production
Email:
creativehub@writerswebproduction.com /
writerswebproductions@gmail.com
WhatsApp: +233 256 883 660
Call: +233 540 821 145